Refund Policy

• A refund request that is received ten (10) days prior to the start of a course will receive a 100% refund. No reason shall be required.
• A refund request received within 10 days of the course starting or once the course has commenced, and no more than 20% of the course is complete will receive a 50% refund.
• After 20% of any course has been completed no refund shall be issued.
• 100% refund will be issued if the program is cancelled by the Recreation & Community Services Department.
• A pro-rated refund will be issued under the following circumstances;
• Medical reasons, a medical certificate will be required.
• Program class cancellations, where classes cannot be made up.